Refunds and Returns Policy

We unconditionally guarantee all merchandise against possible defects for 7 days from receipt. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a prompt refund or replacement. In this instance only, ROYAL CANBERRA GOLF SHOP will pay for all return shipping costs relating to defective goods.

Any items found to be faulty after 7 days are covered by the brand manufacturer’s warranty. The warranty period of a particular product can be found displayed on each product page of the ROYAL CANBERRA GOLF SHOP website. The minimum warranty period offered is 1 year, and the maximum can be anything up to the life of the product. Warranty periods can vary considerably between brands, so please be sure to check prior to purchasing. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the original warranty period. Please note that warranties do not cover 3^rd party or forced damage. See individual warranty fine print for terms and conditions.

In the unlikely event of your goods developing a fault more than 7 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers offer free telephone help facilities, free rapid repair or replacement services for your convenience. Alternatively, you can contact us directly if the goods do not conform to the contract, and we will endeavour to handle the warranty on your behalf. Carriage will be charged for the return of any products to ROYAL CANBERRA GOLF SHOP under warranty; however ROYAL CANBERRA GOLF SHOP will return your item carriage free. Should your goods develop a fault after the first year, then you will be responsible for all carriage charges.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We aim to despatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days.

On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.